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Frequently Asked Questions

TenRentz is a smart rental platform that connects landlords and tenants across Canada. It allows landlords to find their ideal tenants and tenants to discover and secure rental properties—all in one place.

Unlike traditional listing sites, TenRentz focuses on matching landlords and tenants based on preferences, profiles, and ratings—creating better, more reliable rental relationships.

Yes, TenRentz is completely free for tenants to sign up, browse listings, and connect with landlords.

Simply create an account, set your preferred location and criteria, and browse available properties. You can connect directly with landlords through the platform.

Yes, once you find a property, you can chat directly with landlords through the TenRentz messaging system.

Your tenant profile showcases your rental history, preferences, and recommendations from previous landlords—helping you stand out as a reliable tenant.

Yes. After a rental experience, landlords can rate tenants, and tenants can also rate landlords to build trust within the platform.

TenRentz offers a free trial period. After that, landlords can subscribe to access premium features such as advanced tenant filtering and listing visibility.

Create a landlord account, upload property details, add photos, and publish your listing. Your property will then be visible to potential tenants.

Yes. TenRentz allows landlords to filter tenants based on preferences such as rental history, ratings, income, and more.

You can chat directly with interested tenants through the platform once they express interest in your property.

Yes, landlords can manage multiple listings, track performance, and communicate with tenants all from one dashboard.

Yes. TenRentz allows landlords to set up rental agreements and collect monthly rent directly through the platform for a seamless payment experience.

Yes, TenRentz offers digital rental agreements that can be customized and signed within the platform.

Yes, all transactions are processed through secure, encrypted systems to ensure safety for both landlords and tenants.

Both landlords and tenants can rate each other after a rental period. These ratings help build trust and improve future matches.

Yes. Maintaining good communication, timely payments, and respectful interactions will help improve your rating over time.

Yes. Your personal information is protected and only shared with relevant parties when you choose to connect.

Yes. Users must create an account to access listings and tenant profiles, ensuring a secure and trusted community.

Our support team is available to assist you with any questions or issues. You can contact us through the platform at any time.

Once you successfully register as a tenant on the platform, a $500 wallet credit will automatically be added to your account wallet. You can use this credit toward eligible rental related payments on the platform, and the available balance will automatically be applied during checkout/payment.

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